Why haven’t I received an email from Dejal?

If you send an email to Dejal asking for support, you should expect a reply within 24 hours. If you don’t get one, chances are your email service has mis-flagged it as spam. So check your spam folder.

If you use the contact form, and request a reply, you will get an automated reply email from the Dejal server within minutes, acknowledging receipt. And will get a personal reply within 24 hours, if needed. So if you don’t get that automatic reply, again check your spam folder.

I know it’s frustrating to write to a company and not get a reply. As an indie developer, I strive to provide excellent customer support. But it’s just as frustrating for me when I write a lengthy reply and it bounces due to a mail server being full, or thinking its spam, or other issues. So please check that you don’t have overly aggressive spam filtering if you’d like to receive a reply.

Another alternative to email, if you want to bypass those possible hassles, is to post in the Dejal community on Reddit, r/Dejal. I check that every day (well, most of the time), plus other members may be able to help you too.

And of course check the Frequently Asked Questions list, in case your issue is a commonly asked one.

Simon tip: watching the Yellowstone gate cam

Here’s a fun example of using Simon for a purpose that may not be entirely obvious.

My wife and I had a big trip to Yellowstone National Park coming up, so I was curious about what the traffic was like to get into the park.

Conveniently, Yellowstone has a number of webcams that watch the park, including the west entrance gate, where we’d be entering.

So I thought I could leverage Simon to help me watch it over time — rather than keeping the web page open and watching it throughout the day, I can have Simon capture the webcam images to a local folder, then review at my convenience.

To find the URL of the webcam image, I used Safari’s web inspector:

Inspector

Then I added a custom service to Simon to download the webcam images to a folder:

Simon service script

That uses the curl command line tool to download the image and save to a local folder; the `date -v+1H +%Y%m%d%H%M%S` part of the path outputs the date and time in the format YYMMDDHHMMSS, adding one hour from my local time zone, since Yellowstone was an hour ahead of me at the time.

To schedule the captures, I added a test in Simon that checks once per minute, using that service. No filters or notifiers needed.

That results in a folder in the Finder with files like this:

Finder

I can arrow through them to quickly view them. And I can also do other things, like use the excellent Retrobatch app to convert them to a GIF:

Retrobatch

Click to view an example of the resulting GIF, showing the traffic flow from 06:00 to 18:00 on one day (the GIF is 61 MB, despite being scaled, so might take a moment to load); each frame of the GIF represents one minute, six frames per second:

That seems typical; it gets really busy around 06:30, and eases off around 12:30 every day. So a tip for Yellowstone visitors; enter in the afternoon! Of course, that really only works if you’re staying in the park, since it takes ages to get anywhere in the park. It’s a big place.

If you’re curious, I did several posts about this Yellowstone trip on my Sinclair Trails blog. Check it out!

Simon script example: Show & Screenshot

One of the major strengths of Simon, my website and server monitoring tool, is the flexibility it offers through the ability to write custom scripts in many scripting languages. Simon is plenty useful with the built-in services, filters, and notifiers, but the ability for customers to enhance it themselves makes it even better.

There are several script-based services, filters, and notifiers built in to the app, and others can be downloaded from the Simon Extras page.

One such example is the Show & Screenshot notifier script (click that link to download it). To install it, go to the Notifiers page in Simon, add a new notifier, choose Script for the notifier kind, click the Open Script… button, and choose the downloaded script.

This script simply opens the page in the default web browser, waits a few seconds for the page to render, then takes a screenshot of it. By default it’ll wait 10 seconds, and save to the Desktop, but you can customize those values; enter the path of a folder to save them to (the folder must already exist). Also specify how long to wait before performing the screenshot, in seconds:

Browser screenshot

And of course to use the notifier, specify it in the Notifiers page of a test:

Use notifier

Note that when this notifier is first used, macOS will ask for permission to capture the screen; until you grant that, it’ll capture an empty desktop.

Check out the Simon Extras page for other scripts. And if you create a useful script for Simon, please share it with others!

Simon’s preview pane

As you know, Simon is a website and server monitoring tool. This mouthful is to try to describe two of the levels at which Simon operates. At the very basic level, Simon is a very simple utility to watch web pages, and let you know when they change or go down. But Simon has much more depth to it — it enables you to monitor all sorts of internet servers and services, local applications, disk volumes, and more.

The Preview pane has this duality, too. When used with a web-based test (i.e. one using the Web Page service), it displays the rendered web page and graphics on the left (which can be interacted with like in a web browser), and the HTML source, web page headers, and filter output on the right:

Web preview

This is really handy, both to quickly see the page while in Simon, without having to switch to a web browser (which is easy too, via the File ▸ Visit Site command), and when setting up the test in the first place.

The service and filter output are useful, too; you can see the HTML (or other) output, and the output of each filter.

The filters are one of Simon’s key features. This is a page of the test editor, where you can tell Simon to only look at the HTML source between two blocks of text, or find required text, or evaluate numbers, or reformat text, and much more. This enables you to focus on the part of the page you care about, and avoid dynamic portions like banner ads etc. You can easily set this up via the Preview window. With the test editor open, after entering the URL, show the Preview to display the preview of the page. Then search through the HTML source for interesting portions of the text (click in the HTML then press ⌘F to find text), select it, copy the relevant text, and paste into filter fields.

For example, here’s Apple’s RSS feed, with filters to extract and format the title and body text of the latest news:

RSS prevoew

As useful as this is, it’s not done yet. The Preview is also supported by many other services, in a slightly different way. For non-web services, the Preview looks much the same, but without the rendered content. Instead of the HTML source, it shows the output of the service. This is all plain text, since that’s what these services deal with.

For example, here’s the preview of a Ping test:

Ping preview

These services support the filters, too: just like with web pages, you can use filters to analyze the output and extract interesting nuggets.

I hope you’ll use the Preview to good advantage when configuring and using Simon.

Simon’s automatic offline support

A useful feature of Simon is how it handles the situation when your computer loses its internet connection.

People sometimes ask me what Simon does in this situation, concerned that it would count as a failure for tests. Simon is smarter than that, though. Every time it starts a check, it first checks if the computer has a current internet connection, and only then performs the check.

If it determines that your internet connection has been disrupted, it places the test in an “offline” state, where it shows a blinking “lightning bolt” for the status icon until the connection is restored. This offline state doesn’t count as a failure (or success).

Simon works out if you have a connection by seeing if it can resolve one of two popular domain names; if either work, your connection is probably fine, but if both fail, it is likely disconnected. Using two domains avoids a temporary outage of either one.

You can disable this internet connection check on a per-test basis via the Can check when offline checkbox on the test editor’s Options page. This is useful if you want to create a test to notify you when your connection goes down, or for tests that don’t require an internet connection (e.g. using the Application or Script service kinds):

Offline option

Can Simon notify via email?

I sometimes receive a question from a potential customer, asking whether Simon has the ability to send a notification via email.

Although I do mention it in a number of places, this isn’t an unreasonable question, particularly if you just download Simon and start playing with it, as no email options appear in the list of available notifiers in the Edit Test pane by default.

Why is this? Because unlike the Speech and Sound kinds of notifiers, the Email one requires some configuration before it can be used, so it can’t be offered by default.

The way notifiers work is (I hope) pretty intuitive, but a little indirect. Simon provides a number of notifier kinds that do the work of notifications, and you configure notifiers to use those, then choose notifiers for each test.

These levels of abstraction allow easy re-use of notifiers: a single kind of notifier can be used by multiple notifiers, and a single notifier can be used by multiple tests, without having to set up the same things over and over again.

For example, you can add a notifier to email yourself for some failures, another email notifier to your clients for other failures, another one for recoveries, and so on, and use whichever ones of those are desired in tens or hundreds of tests, as required, as simply as choosing them from a pop-up menu.

So, as I said, there is no email notifier set up by default, since it needs configuration, but you can easily add one. If you’re editing a test and realize that you want to receive an email when this test changes, fails, and/or recovers, you can click the New Notifier… button in the Notifiers section of the Edit Test pane, which will switch to the Notifiers page, and start editing a new notifier. You can then choose Email from the Notifier Kind pop-up menu, and the controls below will change to those for an email, with a sample email pre-populated, which you can edit as desired:

New notifier

You can then configure the email To etc fields, plus switch to the Name page to give the notifier a name, and perhaps the Options page to indicate whether this notifier is available for changes, failures and/or recoveries.

Once it all looks good, click Done to save the notifier. You can check that it is set up correctly by choosing the File ▸ Notify Now menu command; that will send an email with placeholder values. If you don’t receive the email, check the notifier settings.

The new notifier will then be available for that test and any others you want to use it in:

Test notifiers

Easy!

What are the differences between the direct, Mac App Store, and Setapp editions of Time Out?

The direct edition (available from this site), the Mac App Store edition, and the Setapp edition are very similar, but there are a few minor differences:

Download

The direct edition can be downloaded from this site.

The Mac App Store edition can be downloaded from the App Store app.

The Setapp edition can be downloaded from the Setapp app.

Installation

The direct edition will download to your Downloads folder, so simply drag it into your Applications folder to install.

The Mac App Store edition will be downloaded directly into the Applications folder.

The Setapp edition will be downloaded directly into the Setapp subfolder within the Applications folder.

Updates

The direct edition can be updated via an in-app updater.

The Mac App Store edition can be updated via the App Store app.

The Setapp edition can be updated via the Setapp app.

Beta releases

The direct edition supports beta releases to help test new updates.

The Mac App Store and Setapp editions are not updated until the general release.

Purchase

The direct edition offers optional in-app purchases via FastSpring (or from this site).

The Mac App Store edition offers optional in-app purchases via your Apple ID (Apple iCloud account).

The Setapp edition doesn’t offer any purchase; all features are always available as part of your Setapp subscription.

Proceeds

The direct edition provides 91% of the purchase price to me, the developer (after FastSpring’s cut).

The Mac App Store edition provides 85% of the purchase price to the developer (after Apple’s cut).

The Setapp edition provides a portion of your Setapp subscription to the developer, based on the number of people using it each month.

Sandbox

The direct and Setapp editions are not sandboxed, to enable updating, though they act with the same limitations as a sandboxed app.

The Mac App Store edition is sandboxed, requiring extra steps to approve keyboard usage detection and install action scripts.

Data location

The direct edition stores its data in the path “~/Library/Group Containers/6Z7QW53WB6.com.dejal.timeout/”, where “~” means your home folder.

The Mac App Store edition stores its data in the path “~/Library/Group Containers/6Z7QW53WB6.com.dejal.timeout.free/”, where “~” means your home folder.

The Setapp edition stores its data in the path “~/Library/Group Containers/6Z7QW53WB6.com.dejal.timeout-setapp/“, where “~” means your home folder.

Your choice

That’s about it. None of the differences are all that significant, so you are welcome to use whichever edition you prefer. Downloading and updating are about as easy for each, and purchasing the direct and Mac App Store editions are similar, it just depends on whether you want to buy with your credit card or PayPal account, or your Apple ID. Of course, purchasing is optional; you can use it for free if you don’t want to become a supporter. And if you have Setapp, it makes sense to use that edition, since it’s included in your Setapp subscription.

I get a warning of another copy of Time Out

Look in your Dock and menu bar; does Time Out appear more than once?

If it’s in the Dock more than once, you can long-click or right-click on the Dock icon to display the Dock menu for the app, then choose Options ▸ Show in Finder to reveal the app in the Finder. Do this for each to find the one that shouldn’t be there — it could be in your Downloads folder, or in a subfolder of Applications if you installed both from the Dejal site and the Mac App Store.

Once you find the duplicate, quit that app (by double-clicking the app icon to bring it to the front, then press ⌘Q), then move it to the Trash and empty the Trash.

Can I move the Time Out break controls, or change the buttons?

Yes, the control panel with the progress bar and buttons, that appears during breaks, can be freely moved anywhere on the screen. The position will be remembered for next time.

Having difficulty with self control, skipping breaks too often?

No problem: you can disable the buttons during the break. Simply go to the Break Appearance page, and you’ll find checkboxes to enable or disable each button, and change the number of minutes for the two postpone buttons.

There are also options to disable the buttons for a few seconds, to give you a chance to decide if you really want to skip the break. And to limit the number of times they can be used, if you need a little more help.

Break controls